At the core of UMConnect lies our exclusive Flow engine. With Flows, anybody can create engaging SMS and voice applications without the need of a programmer or expensive consulting company.
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Each interaction in UMConnect is defined by a step. By drawing arrows from one step to another, you define how users of your application will move through the flow.
It's easy to create logic in flows to route users based on their responses.
At any point in the flow, you can trigger actions, such as sending an SMS, email or even calling an external API. UMConnect allows you to customize messages using information you've collected from the user allowing for personalized messages and increased response rates.